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This means a large number of pending transactions for the ERP process of trade: whether open customer complaint, goods return, return of the defective part at the manufacturer and granting of prior replacement all these processes into the ERP system with multiple documents mapped. The same applies to the subsequent processes that individually are initiated, such as replacement, credit, or scrapping. The integration of TecWarranty as a module of TecCom’s portfolio in Dynamics NAV offers significant advantages for users. Central Administration and uniform process design significantly save time compared to otherwise often unstructured and thus unclear complaints and guarantee arrangements. The data that can be passed in each case to the supplier, are automatically created from the process and are therefore unique.

The responses of suppliers be controlled directly in the open RMA process and can more without manual interaction Trigger process steps. An additional point is the Central, enterprise-wide access to all data for the complaint including all documents like recessed Court, damage photo or credit, whereas without a built-in process warranty details are often local and unstructured filed in most cases. The single process can be linked in the context of all warranty processes even with a warranty file. Thus, we can represent all the operations in the correct context. In addition, responses of suppliers for specific operations are automatically archived and are traceable at any time later. For years, Prism binds the TecCom order processes in Microsoft Dynamics NAV to informatics.

Requests, express and warehouse orders can be started directly from the well-known software without media discontinuity and feedback of the suppliers are available as a status report in the ERP system. Required prices, availability and other information are available daily and can so also passed on to the customer in real time be. About prisma informatik GmbH: the prisma informatik GmbH was founded in October 2006. The company offers medium-sized companies, mainly from the automotive aftermarket, the production area and with high quality standards, services, and solutions based on the Microsoft Dynamics NAV Microsoft technologies, SharePoint and Microsoft SQL Server. Prism acquires Informatics project implementation, design and implementation of complex systems. Project work, long-term development and support are made in one hand. Users of Prism solutions computer science are nationally and internationally active companies. The portfolio is rounded off by an extensive range of training for Dynamics NAV applications in the Prism Academy. The seminar calendar is available at services/seminare.html. To make the training to book directly online, Prism has set up a new Web shop at computer science.

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