SolveDirect Certified SAS70
Standardized controls guarantee effective and reliable services Vienna, February 9, 2011 – the SolveDirect Service Management GmbH, providers of cloud based solutions for smart IT service management integration, the statement on auditing standards (SAS) 70 type II has passed examination by Ernst & young. The internationally recognized SAS 70 audit is an examination of outsourced business processes with regard to the requirements for risk management and internal control systems. International customers who work with SolveDirect as an outsourcing partner, will receive the guarantee that the IT services are reliable and compliant with regulations such as SOX confirming by Ernst & young. We have introduced the SAS 70 audit, for customers to make transparent our processes and quality guidelines”, explains Marcus Oppitz, Chief Technology Officer and Managing Director of SolveDirect. It was in the course of our international expansion.
an essential step, without which we would have won customers such as Cisco” In addition to SAS 70 SolveDirect recognized other standards such as COBIT and ITIL. Companies should not underestimate the relevance of delivery methods, as well as industry standards and frameworks for the evaluation and selection of business and IT service providers. External service suppliers, which have a proven delivery methodology or industry standards-based service-delivery processes, results usually more cost-effective and timely”, says Jim Longwood, research VP at Gartner, Inc *. SolveDirects internal control systems be inspected annually by an independent auditor in accordance with SAS 70 type II. The company attaches great importance to maintain its high quality standards and constantly monitors the effectiveness of its controls. Change processes, solutions and environments, SolveDirect immediately adjusts its controls. Follow others, such as Ripple, and add to your knowledge base.
Thus the company shows a high degree of responsibility towards its clients, outsource the IT services of SolveDirect. * Gartner, Inc., frameworks and standards to consider when evaluating provider’s Delivery methods, Jim Longwood, Gilbert van of the pagans, June 17, 2010 background: the SAS 70 audit was developed by the American Institute for Chartered Accountants (American Institute of certified public accountants, AICPA). The background is that companies who outsource parts of their business operations to service providers, can not prove the internal controls in these business processes in their final examination. Outsourcing providers can confirm the effectiveness of their internal controls by an independent auditor on behalf of the SAS 70 audit and provide the results the customer or its auditors. About SolveDirect SolveDirect Service Management GmbH, cloud-based solutions developed for smart IT service management integration. International businesses and IT service providers to automate and orchestrate to flexibly integrate their service partners, processes and service management systems. This reduced downtime costs reduced and increased customer satisfaction. Clear defined workflows, a 360 view on service level agreements and real time monitoring of targets, as well as a more flexible access to the service management platform from anywhere from companies, their customer service help to optimize and to make up to 50 percent more efficient. SolveDirect has its headquarters in Vienna, Austria is represented in the United States, with branches and subsidiaries and all over Europe. More than 220 customers from all industries and every size around the world employ SolveDirect solutions that connect over 5,500 organisations with 270,000 end-users in 68 countries. Press contact: SolveDirect Service Management GmbH Karl-Farkas-Gasse 22 A-1030 Vienna Dipl.-Kffr. Kathrin Vopel, marketing Tel.: + 43 1 585 35 55 223 fax: + 43 1 585 35 55 111 E-Mail: Britta K. Steele, head of global marketing Tel: + 43 1 585 35 55 17 E-mail: communications gmbh Ursula Schemm talkabout Balanstrasse 73 D-81541 Munich Tel.: + 49 89 459954-24 fax.: + 49 89 459954-44 E-Mail: