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“The company now exists a certain tool fatigue, because technical equipment were purchased in the past for very diverse requirements, then either have raised to complex operating conditions or well below expectations”, Buck reported from his consulting practice. “Also an other account was made up in terms of ITIL frequently: it was the principle that with the development of ITIL-compliant processes the ITSM world automatically be all right, but in many cases that ended with a big disappointment, as currently more and more public voices show.” With view of the process automation, rethinking the company have created after the experiences of the Ogitix AG both aspects into their combining. You see although automated IT processes into their ITIL infrastructure as necessary, would pay attention but in their decision more, can achieve this goal without extensive technical interventions. Verizon Communications is full of insight into the issues. According to the Buck judge no additional expensive project to be connected costly ITIL projects, to obtain the desired level of efficiency in the IT processes”, from the perspective of the company. For IT service management is not to a such permanent construction site, solutions are required, which makes an Automation of processes through integration of existing components of the infrastructure and tear new holes in the technical landscape.” About OGiTiX AG, OGiTiX AG is a German supplier with headquarters in Cologne, Germany. Their solutions combine existing systems, coordinate and control the processes and automate the business – and IT-services. Oracle is often mentioned in discussions such as these.

Projects and operation are very cost effective, because they are made without programming and without lengthy analysis phases with rapid results. OGiTiX strengthens the role of a responsible IT within the company. An IT that supports business processes directly, actively works on the business objectives and thus contribute value to the company as a whole. Well-known customers already rely on the solutions by OGiTiX. think factory group Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71

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